Privacy Policy

Last Updated: 1 January 2026

Who We Are

Vionex Peptides is operated by VIONEX LTD, a company registered in England and Wales.

Company Number: 16691739
Registered Address:
270 Palatine Road
Manchester, England
M22 4FR

Website: https://vionexpeptides.com

Our Commitment to Privacy

Your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

We make this policy easily accessible via our website footer and at all points where personal data may be requested.

Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address

All customer data is stored securely on GDPR-compliant servers hosted by IONOS.

Information We Do Not Collect

We do not store or process credit or debit card details on our servers.

All payment information is securely encrypted and handled directly by our certified payment service providers in accordance with PCI-DSS standards.

How We Use Your Information

Your personal information is used solely for the following purposes:

  • Processing and fulfilling your orders
  • Providing order confirmations, shipping updates, and delivery notifications
  • Communicating important service-related information
  • Sending promotional emails or SMS messages only if you have explicitly opted in

All data is processed securely and only for legitimate business purposes.

SMS / Text Message Marketing (via Klaviyo)

If you opt in to receive SMS communications, you may receive:

  • Order confirmations and delivery updates
  • Promotional messages and special offers

Consent:
SMS messages are sent only to users who have given explicit consent, in full compliance with UK PECR regulations.

Message Frequency:
Message frequency varies based on user activity and engagement.

Opt-Out:
You may opt out at any time by:

  • Replying STOP to any SMS
  • Clicking the unsubscribe link (if provided)
  • Contacting us directly at contact@vitalitypeptides.co.uk

Message & Data Rates:
Standard message and data rates may apply depending on your mobile carrier.

Data Protection:
Your phone number is stored securely and is never shared with third parties for unrelated marketing purposes.

Who We Share Your Data With

We do not sell or share your personal information with third parties for marketing purposes.

Your data may be securely processed by trusted service providers such as:

  • Payment processors
  • Email and SMS platforms (e.g., Klaviyo)

These providers act solely on our behalf and are contractually obligated to protect your data.

Data Retention

  • Order and transaction data is retained for a minimum of 6 years to comply with UK tax and accounting regulations.
  • Marketing contact data is retained until you unsubscribe or request deletion.

Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your information
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us through our website.

Data Security

We take data security seriously and implement appropriate technical and organizational safeguards to protect your information in accordance with UK GDPR and PECR regulations.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via our website: