Shipping Policy

Thank you for shopping with Vionex Peptides. We are committed to ensuring your order is delivered safely, efficiently, and in accordance with all applicable regulations. Please review the information below carefully.

Important Notice

All products sold by Vionex Peptides are intended strictly for laboratory research purposes only.
They are not intended for human or veterinary use, diagnosis, treatment, or consumption.

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders are not processed on weekends or public holidays.
If there is a delay in processing, you will be notified via email.

Domestic Shipping (United Kingdom)

Standard Shipping

  • Estimated delivery: 2–4 business days
  • Cost: £4.99 (Free on orders over £50)

Express Shipping

  • Estimated delivery: 1 business day
  • Cost: £9.99

International Shipping

We offer international shipping where legally permitted.

By placing an international order, you acknowledge and agree that:

  • You are responsible for verifying that the import of research peptides is legal in your country.
  • You accept full responsibility for customs clearance, duties, taxes, and compliance with local regulations.
  • Products are sold strictly for laboratory research use only and not for human or veterinary consumption.

Estimated delivery time:
5–10 business days (may vary by destination).

Shipping costs:
Calculated at checkout based on destination and package weight.

Please note that international shipments may be delayed due to customs inspections or local regulations. These delays are beyond our control.

International Order Refund Policy

If an international order does not arrive:

  • A 50% refund of the order value may be issued OR
  • A replacement shipment may be sent once, at our discretion.

If the replacement shipment also encounters issues, no further refunds or reshipments will be provided.

Once an order leaves our facility, all import risk transfers to the customer.

Shipping Restrictions

Age Verification

To comply with regulations, all customers must meet the legal age requirement (18+ or as required by local law). Proof of age may be requested.

Restricted Locations

We do not ship to certain countries or regions due to legal restrictions. If your order cannot be fulfilled, you will be notified promptly.

Packaging

All orders are shipped in secure, discreet packaging to protect privacy and product integrity.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

If you do not receive your tracking details, please check your spam folder or contact us at:
📧 contact@vionexpeptides.com

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 7 days of the delivery notification.

We will assist in resolving the issue with the courier and may offer a replacement where applicable.

Please note:

  • We are not responsible for packages marked as delivered but not received.
  • We are not liable for incorrect or incomplete shipping addresses provided by the customer.

Delays Beyond Our Control

Vionex Peptides is not responsible for shipping delays caused by:

  • Postal or courier service disruptions
  • Customs processing
  • Weather events or natural disasters
  • Other circumstances beyond our control

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Vionex Peptides
📧 Email: contact@vionexpeptides.com